Returns & Exchanges

This policy applies to orders placed by approved Titan Drive trade and reseller accounts. It doesn't limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, where they apply.

Change of mind returns

We'll accept change of mind returns within 30 days of delivery, provided the item:

• is unused, uninstalled and in resaleable condition
• is in its original, undamaged packaging with all parts and hardware
• was not a special order, custom valved or made to order

Change of mind returns may be subject to a restocking fee of up to 15%, and return freight is at your cost.

Items we can't accept back

• Products that have been fitted, installed or modified
• Special order, custom valved or made to order products
• Tyres that have been fitted or mounted
• Electrical items once they have been wired in

Wrong or damaged items

If we've sent the wrong item, or it arrived damaged, tell us within 48 hours of delivery. We'll arrange an exchange or refund at no cost to you.

Exchanges

Need a different size, fitment or variant? Contact us before sending anything back and we'll confirm availability and arrange the swap.

How to return an item

1. Contact us with your order number, the item and the reason for the return.
2. We'll confirm if the return is approved and give you a return authorisation number.
3. Pack the item securely in its original packaging, mark the return authorisation number clearly, we will organise a collection

Returns sent without a return authorisation may not be accepted.

Refunds

Once we've received and inspected the item, approved refunds are credited to your account or original payment method within 5–10 business days.